May 2010 Page 1 of 17 Staff Satisfaction Survey Tools Advancing Excellence in America’s Nursing Homes is a national campaign that began in September 2006. The Business & Management Review, Vol.3 Number-2, January 2013 25 The case of direct link between employee satisfaction with improved customer satisfaction and Relationship Customer Customer relationship management has always felt like the wrong term to me. You don’t “manage” customers. You don’t “manage” your…